Good Customer Service matters in public transport
Few days ago, I boarded a bus from Nungua to the Kwame Nkrumah Interchange, my usual route. As I hurled myself into the bus after covering a 600-metre journey by foot under the scorching sun, the sweat that trickled down my chin onto one of the seats was predictable. In my long sleeve shirt, I could feel the flow of sweat from my neck to my waist. To worsen the situation, my handkerchief was nowhere to be found when I dipped my hand into my pocket in an attempt to wipe my drenched face. Since the filthy dusty around the neck of the conductor was not an option, I suffered the embarrassment in good faith. Lo and behold, when I looked up to the ceiling, there hanged three separate packs of tissue made available to passengers. In total disbelief about such a VIP treatment in a trotro (popular name for mini-buses used in public transportation), I did not hesitate to wipe the heavy moisture on my face. The relief offered me by the bus with the registration number GT 4952 – 17 has given...